Policies & Appointment Info

Booking an Appointment

To have the best chance of securing a convenient date and time for a treatment, we recommend booking two weeks in advance. It may be possible to secure an immediate time slot, but it is not a guarantee.   ALL TREATMENTS ARE BY APPOINTMENT ONLY.

Arriving at Refined Massage Therapy

Please arrive 10-15 minutes before your scheduled appointment.  Arriving early will give you time to complete any necessary paperwork, consult with your practitioner, and relax before your treatment.  Unfortunately, if you arrive late, treatment time may be required to complete certain non-massage/non-acupuncture components of the experience.

*At Refined Massage Therapy, it is our goal to make sure that when you book a 60-minute treatment, you receive the full 60-minute treatment (not a 45 minute treatment with 15 minutes of paperwork/consultation).  

*FREE 2-Hour parking is available in front of the building.

Late Appointment Arrival

If you are running late for a scheduled appointment, please notify your practitioner. When you arrive, the remaining reserved time will be used for your treatment.   Your practitioner will do their best to make the most out of the remaining treatment time.

24 Hour Cancellation & No Show Policy

Your business is valued and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made the appointment. A 24-hour cancellation notice is required for any scheduled appointments, including gift certificate or gift card sessions. Missed or no-show appointments will result in your being charged the full amount of the session booked unless the appointment can be filled. Emergency cancellations are determined at your Health Practitioner’s discretion. Thank you, in advance, for honouring your appointment times.

**Please note that treatment lengths can be shortened at the time of your appointment, however, the massage / acupuncture rate charged will reflect the originally booked length (eg. 90 minute massage gets reduced to 60 minutes on day of treatment…client will be charged for the 90 minute treatment).

**E-mail and text message reminders are available to all clients for every appointment they book.

  • An e-mail confirmation will be sent out to you immediately after booking a treatment.
  • An e-mail reminder of your appointment will be sent out to you 48 hours prior to the appointment time.
  • A text message reminder of your appointment, if you request to be opted in, will be sent out to you 24 hours prior to the appointment time.

Zero Tolerance Policy

All treatments provided by Refined Massage Therapy practitioners are clinical in nature.   No sexual conversation or behaviour will be tolerated at anytime. Any inappropriate words, jokes, or suggestions will result in the immediate termination of a client’s massage / acupuncture treatment. Clients that have treatments terminated due to inappropriate behaviour, will be charged the full treatment fee. Furthermore, subsequent treatments at Refined Massage Therapy will be denied.

Thank you in advance for honouring our clinic policies.  They are vital to providing you the highest quality massage therapy and acupuncture experiences!


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